Frequently asked questions

  • How do I place an order by telephone?

    You can place telephone orders for our retail products at 1-800-526-8746.

  • What is Normic's return policy for online purchases?

    If you're not satisfied with a Normic product that you've purchased online, you may return it for refund, subject to the following conditions:

    • You must telephone Customer Service at 800-526-8746 to arrange the return. We'll issue you a return authorization number and settle other details.

    • Except in case of a product defect, we will issue refunds only for unused and undamaged product. For example, if you mount the first letter of your boat name and then decide that the color isn't suitable, you can return any remaining unmounted letters for refund.

    • Refunds are limited to purchase price, less a 10% restocking fee.

    • You are responsible for the cost of shipping the return to us.

    • You must request your refund within 30 days of the date Normic shipped the product to you.

    • If you receive defective product, we'll replace the product or issue a full refund, at your option. In such a case, there will be no restocking fee, and Normic will pay all shipping costs.

    Note that return policies for Normic distributors are established as part of the distributor qualification process and may vary from the description here.

  • How can I become a Normic retail distributor?

    If you're interested in becoming one of our distributors, contact our Marketing Department. Distributors are eligible for special discounts, and qualified distributors will be able to easily re-stock online through our browser-based Online Distributor Service, currently under construction. As distributor options, Normic will also supply product brochures, point-of-purchase displays, and other support.

  • What is Normic's online privacy policy?

    Normic Industries respects the online privacy of our customers, our distributors, and other visitors to our website. Although we collect general information about the traffic on our site, we collect no information that would reveal the identity of anyone who is simply browsing the site.
    Information relating to other activity on our site may be stored in the form of cookies, small text files commonly used to facilitate internet communications. Cookies support some of our basic website functions, such as online purchasing or services for distributors, but we don't use them for any other purpose, and we don't share any information they might contain.

    When visitors make online purchases, use our Online Distributor Service, or email us, the information voluntarily provided, such as a customer email address or a distributor phone number, is used first and foremost to serve that customer or that distributor, for example to process an order or respond to a request. Secondarily, we may use such information to define our customer base, to improve our website, or for other internal business purposes, but we will not sell or otherwise distribute customer or distributor information gathered on our website to third parties without express permission.

    Orders from our website are processed with Secure Socket Layer (SSL) encryption, ensuring industry-standard security for credit card purchases. Normic does not collect or 'warehouse' credit card numbers via our website.

    We may occasionally distribute special offers or other information in the form of email, but our policy is to send such email only to those who wish to receive it. If you'd prefer not to receive email from us, let us know.

    We will always post changes to Normic's privacy policy on this page. If you have further questions about your privacy on our website, please feel free to contact us.